Spark by Hilton St. Augustine Historic District

When we arrived we went to a table to check in. Was never greeted, lady just started typing on her computer. A few minutes later she then asked for my ID and Credit Card. Still at this point, she never said anything too me. Then hands me a piece of paper and says "Highlighted areas". I asked her what she wanted me to do and she again just said "Highlighted areas". I at politely asked her what she needed me to do in the highlight areas, she stated "I shouldn't have to tell you". I asked at this point why she was being so rude, she stated when we came in she said hello to us and we didn't respond. There were 3 of us that walked in, if she did say hello, none of us heard her. Regardless, if she did or not, this is not the way to treat a guest. This was probably one of the worst hotels I've stayed in. Not only were the employees (All) very unfriendly, but the room was not very clean. Charged us $15 for parking, which was not listed on my booking. Room was not very clean. Stayed in the King Suite, which had a fold out couch, but no extra sheets and pillow were provided and there was no chance I was going to go and ask for some after we were already treated. Restaurant was never opened the entire stay. When we checked out, I walked down and handed the, same lady as the night before, my keys letting her know we were checking out. She just handed me a printed receipt and never spoke to me or made eye contact with me. While at the hotel, we read all the reviews, I wish I would have read them prior to booking. For the price we paid, our stay should have been much better. I've stayed at Days Inn, for a lot less than what I paid for this hotel and had better service. . This was one of the first times we've used Trip.com and not sure if we will use it again.

Property was under construction, staff not welcoming, should have been a reduced rate due to conditions of the hotel. Pool was closed.

First of all, would I stay there again. Yes. The location is right where we want to be. What was wrong was the girl who checked us in had a phone in her ear and was on a personal call. She did not acknowledge us with a hello, just rudely said well what do you want. They advertised a bar and a restaurant. Both were closed. They were filled with beds and construction materials. December was too cold to swim but we thought we would jump in the spa. We were told it gets warm but the jets don't work. It did neither. The hallways walls and carpet were beaten up badly. The room were clean and bed was comfortable. Toilet seat was falling off. No microwave in room. Loved the location.

Property being sold and it’s a mess. Breakfast bar is full of boxes and large boxes as well as the entry way. End of the halls were filled with curtains and other room remnants just piled up. Staff was doing some in house fighting.

I will bever stay at another hotel in Saint Augustine! Great location, friendly staff and comfortable room!

The place was under renovation. our room had damage to some items which we took pictures of but was a minor issue. room did have an odd odor but minor. no breakfast due to renovation and lots of cosmetic issues. check-in was long also due to renovation. was a good location.

This place is a dump, does not look like the picture. Misleading, smells of paint. There’s paint drop all over the floor. Looks like a motel 6, rip off, not worth $130.

Super dirty room, filthy sheets, terrible staff, this hotel looks like a roadside hotel. they charged $416 per night, an abuse. I have never felt so robbed in my life.

Great location! Walking distance to historic downtown. A bit expensive for the condition of the hotel. It appeared to be under renovation. Only one staff member was visible through the entire hotel, at the front desk.